Frequently Asked Questions

Shipping and delivery

Where do you ship?

We sell to customers in the United States and in Europe, including the United Kingdom. If your country is available at checkout, we deliver to you.

Where do my products ship from?

Products are shipped directly from China by our fulfillment partner, with tracking on every parcel.

How long does delivery take?

Orders are processed and dispatched within 2 to 4 business days. Delivery takes an estimated 8 to 16 business days after dispatch. Some destinations can take longer because of customs clearance, up to 25 business days. See our Shipping policy.

How much is shipping?

Standard tracked shipping is free on every order.

Will I have to pay customs or import taxes?

Possibly. Because your order ships from China, your country may charge import duties or taxes. Unless they are shown and collected at checkout, these charges are the responsibility of the customer and may be requested by the carrier before delivery.

My order has more than one item. Will everything arrive together?

Not always. Items may ship in separate packages and arrive on different days. You receive a tracking number for each package.

How do I track my order?

You receive a tracking number by email once your order is dispatched. Allow 24 to 48 hours for the first update.

Refunds

What is your refund policy?

You have 30 days from the date of delivery to request a refund. You do not need to send anything back: once the refund is approved, you keep or discard the item. See our Return and refund policy.

How do I request a refund?

Email support@velmontcompany.com with your order number, the reason and, if the reason concerns the product, a photo of what you received. We reply within 1 business day.

How long does the refund take?

Refunds go to the original payment method as soon as they are approved and appear on your statement within 5 to 10 business days.

I am in the European Union or the United Kingdom. Can I withdraw from my purchase?

Yes. You have a statutory right to withdraw within 14 days of receiving the goods, without giving a reason, and you do not need to send the goods back. The full instructions and a model withdrawal form are in our Return and refund policy.

Orders and payment

Can I change or cancel my order?

Email support@velmontcompany.com as soon as possible with your order number. Orders cancelled before dispatch are refunded in full. Once dispatched, our refund policy applies.

What payment methods do you accept?

The methods shown at checkout, including major credit and debit cards and digital wallets. Payments are processed securely by our payment providers; we never store your full card details.

What will the charge look like on my statement?

Charges from Velmont appear as Velmont.

What currency will I be charged in?

Prices are shown in US dollars (USD). Depending on your location, prices may be displayed and charged in your local currency at checkout.

Products

What do you sell?

Velmont is an online jewelry store. Our catalogue includes silver-plated rings, adjustable and unisex.

How do I choose my size?

Sizes vary by product. Check the size information on each product page. If you are unsure, email us before ordering and we will help.

Still have questions?

Email support@velmontcompany.com. We reply within 1 business day, Monday to Friday. Velmont is operated by MRCS SERVICES LLC, 150 Washington Avenue, Suite 201, Santa Fe, NM 87501, United States.